Service
Maintenance and support
After launch we keep products current: patches, backups, uptime checks, small feature work, and a person to call when something breaks. You run the business; we keep the software healthy.
The problem
Launch is not the end of the product. Dependencies age, browsers change, stores reject builds, and a silent failure on a Friday night becomes a Monday crisis. Teams that only buy a build are left holding a system they cannot safely touch.
How we work it
We take a retainer with a written scope: what we watch, how fast we respond, and what counts as a small change versus a new project. You get a named contact, not a ticket void.
What you get
- Monitoring, backups, and a simple status habit
- Dependency and security updates on an agreed cadence
- A queue for small features and copy or content changes
- Incident response during the hours we contract for
A good fit when
- You have a live app, site, or shop and no in-house owner for it
- You want predictable monthly cost instead of emergency invoices
- You still need product help, not only hosting
Related work
Typical engagements in this line — not named client logos.
Want this for your team?
Write it as a brief. We will cut a first slice from that, not from a deck.
Start a brief